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  • Requesting and Adding a Department ID Code
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Technical Process & Procedure for Requesting and Adding a Department ID Code

When a user requests a new department code, or a code needs to be added to a copier:
1. The customers contacts an IT staff member, or UTSC for assistance.a) If the user contacts UTSC, UTSC creates a ticket and assigns it to the appropriate Campus Services queue and /or owner in RT.
 b) If the user contacts IT staff directly, who are not already responsible for this process, then IT will direct the request to the appropriate person (see list below).
2. If a new department code is not needed:a) The IT staff responsible for this process verifies that the code was pushed to the appropriate copier(s).
 b) The IT staff responsible for this process informs the customer what the department code is.
3. If a new department code is needed:a) The IT staff responsible for this process, assigns the next available department ID code from the Master Department Code List, (for the appropriate campus) and records the proper billing information.
 b) IT staff member logs into the appropriate copier(s) through the web interface, adds the department ID code, and notifies the customer what the department ID code is and that it has been added.
The campus IT staff responsible for this process at each campus are:
 
UMFK - n/a (do not use department codes)
UMS - n/a (do not use department codes)


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