Information and updates regarding Coronavirus and continuity of HR Operations: At this time, albeit teleworking, the HR Ops team is working business as usual to serve the needs of UMS staff and student workers. Additional Information:

Ask the HR Operations Team

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Welcome to the University of Maine System Human Resources Operations service and support site.  Human Resources Operations oversees and administers payroll, employee benefits, recruitment operations, and Human Resources reporting. Our staff processes personnel actions to ensure accurate status and recordkeeping for employee records in MaineStreet, the university’s employment record database and payroll processing application system.

HR Operations Service Guide- Contact Information

Direct your inquiries as follows for the best service:

Human Resources Partner 

Contact your HR Partner for inquiries not related to those shown below.

Team MembersContact InformationAreas of Coverage

Senior Director of HR Operations

  • Kristine Leblanc, MS, MA, PMP
  • Escalated issues
  • Process Improvement Ideas
  • Feedback

Director of HR Operations

    • April Strowbridge

Service Coordinator

      • Susan Spencer
  • Records management business processes
  • Data quality
  • Service-related initiatives

HR Records Management (Payroll)

  • Faculty
    • Ali Bedard
    • Nancy Jackson
  • Salaried
    • Rick Tyler
    • Carlene Harmon
  • Hourly
    • Donnie Sorey
  • Student
    • Brenda Foran - Graduate Assistants
    • Freylis Bileck
    • Ryan Jordan
  • Generalist
    • Joshua St. Louis


  • Web 
  • Email
  • Tel 581-9104 (voicemail while remote working)
    • Option 1: Student inquiries
    • Option 2: Faculty
    • Option 3: Hourly & Salaried
    • Option 4: Employment Verification
    • Option 5: All other inquiries
  • Fax 561-3456


Forms/paperwork Submission (See How to Submit Paperwork, Forms and Spreadsheets for details):

Employee Benefits Center

  • Karla Varnum, EBC Manager
  • Fred Meserve, Manager of Benefits & Wellness
  • Tammie Perez
  • Ann Remick
  • Zachary Breton
  • Kristin Hurd

Payroll Specialists

  • Matt Lamson
  • Jessica Bauer

Human Resources Information Systems

  • Mikel Leighton
  • James Clark
  • HR Reporting and query questions
  • Board of Trustee Reports - Workforce Profile, Turnover
  • Freedom of Information Act requests
  • Union dues and Union Rosters
  • Affirmative Action reporting
  • IPEDS (HR)
  • HR Security

Recruitment Operations

  • Linda Boody
  • HireTouch Setup and Security
  • Technical support - HIreTouch integration
  • Recruitment project implementation
  • Onboarding activity guide
  • Search process training and documentation
  • No labels