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GENERAL:

  1. Do I need to get a new ID Card?
    No! Your current student or employee ID card will allow you to access all of the new OneCard features. To obtain a card, please visit your campus Card Office (see locations below).

  2. What can I use my OneCard for?
    Your campus OneCard can be used to access meal plans and for ‘Campus Bucks’ spending at any UMS campus. It is also the same card may be used for door access.  Please see the chart below to view what services are available at what campus using your OneCard.



    CAMPUS BUCKS





    Meal (Board) Plans

    Snack Bars

    Bookstore

    Printing / Copying

    Door Access

    Gym Access**

    Library Services

    UM

    x

    x

    x

    x

    x

    x

    x

    USM

    x

    x

    x

    x

    x

    x

    x

    UMA

    x

    x

    x

    x

    x

    x

    x

    UMF

    x

    x

    x

    x

    x


    x

    UMPI

    x

    x


    xx

    x

    UMFK

    x

    x


    x

    x

    UMM

    x

    x


    x

    x


    x

    ** All campuses allow gym access with the campus card, however, UM, USM, & UMA (Augusta & Bangor) utilize our Transact system for card swipes.
    *** Sodexo flex dining dollars, Sodexo meal plan dollars (the additional dollars on top of meal plans), Sodexo bonus dollars can only be used at your designated camp

  3. Campus Bucks, dining dollars, flex dollars, what is the difference?

    Each campus now offers campus bucks for spending (services will vary by campus - see above) and will roll over from year to year. However, campus bucks are subject to the State of Maine unclaimed property laws if you do not make a purchase for over a year.

    Dining dollars, flex dollars, and bonus dollars are included in your Sodexo meal plan and can only be used on the campus where you reside. Any funds not used by the end of the academic year are forfeited. These dollars will be automatically be used before “bucks” if you have them on your account.

  4. How can I add ‘Campus Bucks’ to my card?

    Campus Bucks can be added through the eAccounts portal or the mobile app.  See “eAccounts” information below.

    Funds may also be added with cash at a PHIL Station on the UM & USM Campuses (Portland, 
    Gorham & LAC).

  5. Will my Campus Bucks expire if I don’t use them?

    As long as you actively use your account, Campus Bucks do NOT expire.  If you do not make a purchase within a 12-month period, Campus Bucks are subject to Maine Unclaimed Property laws and will be sent to the State of Maine.  We will attempt to contact you prior to unclaimed property activation.

    Upon graduation or withdrawal, you may request a refund of any unused funds remaining in your ‘Bucks’ account (by emailing card.services@maine.edu) stating your request for a check refund with your current address). 

eACCOUNTS

  1. What is eAccounts?

    eAccounts is used to check your UMS OneCard account balances, including bucks, meal plans, and flex dollars and to add money to your bucks balance.  You can log in to make deposits and save your debit or credit card information for quick deposits on the go, or schedule recurring deposits. You also use eAccounts to report your card lost or stolen 24/7. 

  2. Where can I access eAccounts online?

    UMA - https://eAcct-mainecard-sp.transactcampus.com/UMA

    UMFhttps://eAcct-mainecard-sp.transactcampus.com/UMF

    UMFKhttps://eAcct-mainecard-sp.transactcampus.com/UMFK

    UMhttps://eAcct-mainecard-sp.transactcampus.com/UM 

    UMMhttps://eAcct-mainecard-sp.transactcampus.com/UMM

    UMPIhttps://eAcct-mainecard-sp.transactcampus.com/UMPI

    USMhttps://eAcct-mainecard-sp.transactcampus.com/USM

    UMLAW https://eacct-mainecard-sp.transactcampus.com/LAW/

  3. How do I use eAccounts?

    eAccounts Guide


  4. Can I access eAccounts from my Mobile Device?

    Yes!  The eAccounts mobile app is currently available from the Google Play Store and the Apple app store.


  5. Please note: A saved payment method must be registered through the web portal in order to make a deposit using the iOS or Android eAccounts App. This can be done after your first initial deposit.


  6. What credentials do I need to add funds to my card?

    For easy access, log in using your UMS ID and password. The same account that you use to access many other University of Maine System services such as Gmail, MaineStreet, Transact, etc.

    For easiest access, click the eAccounts icon on the Launchpad in the mycampus.maine.edu portal or download the eAccounts mobile app.

    Parents can also add funds to a bucks account with the student’s UMS ID and Last Name.

  7. What if I can’t log into my account?

    Ensure that your UMS account is active and your password has not expired. To manage your UMS account, please visit http://accounts.maine.edu/

    If your UMS account is working properly and you still cannot log into the eAccounts portal or mobile app, please submit an email to card.services@maine.edu or call the UMS Card Office at 207-780-5600.

  8. What other information can I find in the eAccounts app?

    In the eAccounts app, you can add funds to your account, view account balances & transactions (from your affiliated campus), download statements, and declare your card lost or stolen.

  9. How long before my deposit appears on my account?

    Deposits will be available immediately.

  10. Can my parents add funds to my Bucks account?    

    Yes! Parents can simply make a “guest deposit” by entering the student’s last name and UMS ID number to link to deposit to their account. It still goes on instantly!

  11. What is the minimum deposit amount for eAccounts?

    The minimum deposit amount for eAccounts is $5.00.

  12. What if I lost my card and need to deactivate it?

    Locking your account as soon as it is lost or stolen will prevent unauthorized spending on your accounts. To deactivate your card, log in to your campus eAccounts website using your UMS ID and select "Card Services." Then simply select the "Deactivate Card" button and your card will be reported lost or stolen and stop working immediately.   If you locate your card you can reactivate in it in the same portal.  If you can not, locate your card, 
    visit your local campus Card Office to have a new card printed. Once a new card is printed, the old card will be permanently deactivated.

COPYCARDS

  1. What is a CopyCard?

    UMS CopyCards are available on some campuses for community members who DO NOT have a UMS ID. These cards can only be used for making copies.

  2. Where can I use my copy card? 

    The following campus locations accept a copy card for copying and printing (as of January 2020, subject to change): 

    UMUSMUMAUMMUMF
    Fogler LibraryLuther Bonney Hall, PortlandKatz Library, AugustaTorrey HallMantor Library
    Any Pay-for-Print LocationsGlickman Library, PortlandJewett Hall, Augusta


    Maine Law, PortlandHandley Hall, Augusta


    Bailey Hall Library, GorhamEastport Hall, Bangor


    Lewiston Auburn CampusBelfast Hall, Bangor



    University Center at Rockland


  3. Can I add funds to my copy card through the online portal or mobile app?

    No. Funds may only be added via Cash at a PHIL station or at a designated campus location that accepts cash.

  4. Where can I add funds to my copy card?

    You may add funds with cash at the following locations: 

    UM (PHIL Stations)USM (PHIL Stations)UMAUMF
    Fogler Library, OronoGlickman Library, PortlandKatz Library, AugustaMantor Library

    Bailey Hall Library, GorhamNottage Library, Bangor

    Lewiston Auburn Campus



  5. What is the minimum deposit amount for a copy card?

    The minimum deposit amount for a copy card is $1.00

  6. How can I make a copy using my CopyCard or University Card?

    1. Tap University card at the device attached to the eligible copier (this will show total # of copies requested and your balance of stored value)
    2. Choose Copy on the copy machine
    3. The device screen will show how many copies were performed, cost, and remaining available limit (there is a 2.5 minute timeout on the device).
    4. When “Done” is pressed, the same information will be presented and the screen will return to the “Tap or swipe card to begin screen”

GUEST CARDS:
  • Use of Guest Cards will be phased out
  • Value previously added to legacy guest card can continue to be used for copying/printing only
  • No new Guest Cards will be issued and value can not be added to legacy guest cards
  • To request a refund or have your balance transferred to another card, please contact Card Services at 207-780-5600

SUPPORT:

For issues with your University OneCard, please contact your local Card Services office:

University of Maine & Machias

Phone: 207-581-2273 

Email: um.mainecard@maine.edu

Website: https://umaine.edu/mainecard/online-card-office/

University of Southern Maine

Phone: 207-780-5600

Email: card.services@maine.edu

Website: https://usm.maine.edu/usmcard

University of Maine at Augusta

Phone: 207-621-3465 (Augusta) / 207-262-7804 (Bangor)

Email: umaadm@maine.edu

Website: https://www.uma.edu/about/umacard/

University of Maine at Farmington

Phone: 207-778-7006

Email: umf.cardservices@maine.edu

Website: http://www2.umf.maine.edu/studentlife/about/idcard/

University of Maine at Fort Kent

Phone: 207-834-7587

Email: lois.canzoni@maine.edu

Website: https://www.umfk.edu/student-life/affairs/bengal-badge/

University of Maine at Presque Isle

Phone: 207-768-9560

Email: donald.gibson@maine.edu

Website: 

**  You may also contact the UMS Help Desk at 1-800-696-4357 or emailing help@maine.edu

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