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General Information & Resources

For tips and guidance on how to get started with Zoom, visit:

It is important to confirm that your Zoom account is set to sync with Kaltura, the University of Maine System’s video content management system, where any video content that you record with Zoom will live. 

If you have never before logged in to Kaltura, you will need to visit or click the  icon in your MyCampus Portal LaunchPad and log in with your UMS username and password before completing the following steps.

Steps to verify Kaltura settings:

Zoom Quick Guide:

Guide to Zoom Best Practices:

The following items are recommended for best performance/participation in Zoom meetings and webinars

Connecting to someone in a Zoom meeting from a Polycom room system

Once you install the Zoom Scheduler for Google Chrome extension or the Zoom Scheduler add-on for Firefox**, each time you create a new appointment in your Google calendar, you'll see an option to "Make it a Zoom Meeting". When you click that button, some information will auto-populate in the notes section of your calendar appointment. The person dialing out from the Polycom room will follow the instructions in the last paragraph (below); they will need the Meeting ID that's generated when this event is created.

** be sure you are selecting the appropriate add-on for your browser version, as there are two available

Meetings vs. Webinars (vs. Large Meetings)

  • The Meeting and Webinar platforms offer similar features and functionality, but have some key differences.
  • Meetings are designed to be a collaborative event with all participants being able to screen share, turn on their video and audio, and see who else is in attendance. 
  • Webinars are designed so that the host and any designated panelists can share their video, audio and screen. Webinars allow view-only attendees. They have the ability to interact via Q&A, chat, and answering polling questions. The host can also unmute the attendees. 
  • The UMS has a limited number of webinar licenses available. In order to help determine whether you truly require the webinar platform, or perhaps whether a large meeting license would suffice, please review the following comparison chart.





Video Sharing

all participants

host and panelists

View Only Participants




up to 100 participants, up to 500 with large meeting license (email to request)

up to 500

Participants List

Visible to all participants

Visible to Host and Panelists

Email Reminders


if registration enabled





Workplace by Facebook

Facebook, YouTube, Workplace by Facebook, Custom Streaming Service


Closed Captioning


Breakout Rooms


Scheduling meetings on someone else's behalf

    • Some staff schedule meetings on behalf of others. The best way to do this in Zoom is for the person on whose behalf the meeting needs to be scheduled assigns scheduling privileges to the scheduler in his/her Zoom account:
      • Click on the Zoom icon the myCampus Portal launchpad
      • Click the "Sign in" button
      • Go to "Meeting Settings" and scroll to the very bottom of the page
      • Under "Schedule Privilege", click the "+" beside "Assign scheduling privileges to" and enter the email address of the scheduler
    • That's it! The scheduler can now schedule meeting on the other person's behalf. The person for whom s/he is scheduling the meeting is the meeting host, meaning the scheduler can set up meetings for multiple users during the same time period since his/ her own account is not being tied up as meeting host.
    • Note: In order to schedule in someone else's behalf, the scheduler must create the meetings within the Zoom application. That feature is not incorporated into the Google Calendar Chrome extension. 

 To access speaker notes in PowerPoint when sharing your screen via Zoom, follow the steps below:

    • With your PowerPoint file open (NOT in presentation mode) and while connected to Zoom session, begin 'Share Screen' and indicate you would like to share your PowerPoint application.
    • With the PPT now shared, begin presentation mode.  The Zoom share will automatically switch over to broadcast the PowerPoint show (full screen). 
    • Right click in the PowerPoint show screen and select 'Show Presenter View'.  You will now have access to Presenter View on your PC while the PowerPoint show will display full screen in the Zoom session.


Recorded Training Sessions

There are several recorded training sessions scheduled on Getting Started with Zoom, as well as opportunities for live training and recorded tutorials directly from Zoom.

Zoom Live Training Events:

Zoom Video Tutorials:

Full Training Videos:

On-demand training videos covering the following topics in detail:

Quick 1 min. Video Tutorials Library

Find short videos covering popular “How to” topics like:

Specifically for Faculty:


Zoom's Help Center is a great self-service resource designed to help address many of the “how to” and troubleshooting questions users encounter. Users can simply search key words to help guide them to the most appropriate articles and resources.

  • Zoom Client for Meetings Download

This page contains all download links for Zoom Client, plugins, extensions, etc.

  • Zoom's Live Support

Support Hours: "Support Hours" are 24/7, including Public Holidays, where agents or technical engineers are available for email or live support. 

Chat w/ Zoom support (Best for Quick Questions):

Users are able to chat with Zoom's live agents when logged into Zoom's web portal or on Zoom's Help Center site by clicking on the Help icon that is usually located on the bottom right corner of each web page. If a question requires deeper engagement or follow up, a ticket may be opened on the user’s behalf.

Dial-In assistance: US: +1.888.799.8854 (or) +1.650.397.6096 ext. 2

  • US:IT Support Services Center

1.800.696.4357 or

For Zoom Support Staff

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