see also Technology Support Home

This page will be perpetually expanded and updated.  If you can't find what you are looking for, or think something needs to be here, contact the IT Training Coordinator at

Upcoming Webinars:

The "New" Gmail Features
Live sessions:

Gmail Tips & Tricks
Live sessions:

Getting Started with ZOOM
Live sessions:

Google Forms
Live sessions:

Getting Started with Kaltura
Live sessions:

Google Calendar Tips
Live sessions:

Topics (in alphabetical order):


Accessibility Checker   see Microsoft Office 2016Website Accessibility
Accessibility StandardsWhy Accessibility?

Adobe Acrobat X   User Guide

Adobe Acrobat XI  User Guide

Adobe CONNECT (see Connect) **Note: this app will be discontinued as of Dec 2018

            Moving Adobe Connect recordings to Kaltura
Atomic Learning (aka Hoonuit)   **Jan 2018** This is now a part of UMS Academy, and  is accessed from the Launchpad of the portal (  
Note: this site utililzes 3rd party cookies, which must be enabled in your browser to afford a seamless use.  See Cookies (below).

Blackboard    Getting Started with Blackboard      

Blackboard Connect  

Getting Started with Blackboard ConnectSend a MessageCreate a Message Template

Blackboard Organizations

Request a Blackboard OrganizationHow to Access a Blackboard OrganizationEnroll Users
Start a discussion thread (Forum)Deposit documents in your OrganizationSend email from within your Organization  Box Help

Cache  how to clear  (Chrome, Internet Explorer, Firefox, Safari)  


Camtasia Studio 8.5 HelpRecord, Edit, ShareTransitions & Annotations
Produce & ShareAnimations & EffectsEditing Audio
Camtasia 2018, 9 for Windows, 3 for Mac TUTORIALS

Cookies  Change your cookie settings

Concur  Get Started with Concur         Introduction to Concur for Staff


CONNECT (Adobe)  (aka  **Note: this app will be discontinued as of Dec 2018

Moving Adobe Connect recordings to KalturaGet a Connect Host accountGetting Started with Adobe CONNECT

Eduroam  Eduroam Onboarding Process


USM: VDT TrainingUMS: Basic Safety Training


25 Tips for Perfecting Your E-mail Etiquette
Sending BulkMail (email)
Notes on Administrative Bulk Email

  FirstClass Migration

Migrating ContactsMigrating FirstClass CalendarMigrating Email
Migrating Files (documents)FirstClass Conferences to Google GroupsForwarding your FirstClass Email to a different account
Moving FirstClass Folders - caveat
Compiled FirstClass Migration documents for printing

Video Help

Disable & Add Gmail Forwarding

FirstClass Forwarding and AutoReply

FirstClass Alternative Options

Importing FirstClass Calendar to Google Calendar

Importing FirstClass Contacts

Importing FirstClass Email into Gmail

Transferring FC Files to

Transferring FC Files to Google Drive

Google  "New" Gmail Tips June 2018
New Gmail Features Webinar (recordings)
(from July 10, 2018)
(from July 19, 2018)
(from Aug 1, 2018)

(from Aug 10, 2018)

(from Aug 21, 2018)
(from Sept 13, 2018)




Consolidating/updating ContactsSet up calendar delegationWhere do I access my Gmail?
Deleting ContactsPerform a Busy SearchSearches in Gmail
Create a Contact GroupAdd a meeting to your calendarKeyboard Shortcuts for Gmail
Remove individuals from a Contact GroupArchiving messages in GmailChange my Email Forwarding
Add or Delete ContactsInvite people to a meeting  Create a vacation rule
Send someone your Contact Group(s)Create and Share a new calendarAdd or Save Attachments

Add a video call to a meetingAdd an additional email account/Send mail FROM other account

10/2017 GSuite's NEW Calendar InterfaceCanned Responses (templates)
Organizing your MailboxGoogle GroupsAdd a signature
Decide whether to Delete or Archive in GMailGoogle Group or Listserv?Block email from a known address
Create a filter for incoming mailUsing Google GroupsHow to Set Gmail as Your Browser's Default Email Client for Mailto Links
Filter your forwarded email
Macintosh - Make Gmail the default mail app in Safari, Chrome, and Firefox
Using Labels to organize your email
Why can't I use Read Receipts?
Delegate access to your email or an AUX ACCOUNT
Show expanded date and time in Inbox (Chrome Add-on)

Move email to another account ( to
OtherHangouts/MeetGoogle Communities
Adding Gmail to your Android deviceKeyboard Shortcuts for Hangouts (Windows or Mac)Creating a Google Community
Google DriveStart a hangoutGoogle Classroom
Using Google FormsSchedule a meeting with a HangoutGetting Started
8 Ways to Find Almost Anything in Google DriveGet Started with Google MeetGoogle Sites
Tips for Sharing Files and Folders
Getting Started
Google Drive FileStream

Force Copy when sharing a doc

What can I store in Google Drive (file size and type)?

Gmail Training Videos

Shared Email folders (aka Google Groups)
Google Calendars
Changing my email forwarding
GoogleEDU Overview
Starting with Google+
Google Hangouts
Google Document Sharing

Image result for it training


HipChat SettingsHipChat Tips and Tricks

Hoonuit (aka Atomic Learning)   **Jan 2018** This is now a part of UMS Academy, and  is accessed from the Launchpad of the portal (  
Note: this site utililzes 3rd party cookies, which must be enabled in your browser to afford a seamless use.  See Cookies (above).

ImageNow (also known as Perceptive Content)

Upgrade to 7.1.5Client DownloadGetting Started

Information Security ISO Portal       Employee Protect of Data APL

IP Phones 

IP Phone Tutorials (videos)IP Phone Documentation (printable)
IP Phone 6945 Basic FeaturesNot Sure Which Phone You Have? Click Here!
IP Phone 8961 Basic Features6945 & 8961 VoiceMail Brochure
CISCO IP Phone Agent DesktopIP Phone 6945 Basics
How to Place a CallIP Phone 6945 Calls, VoiceMail, Password
How to Answer an Incoming Call6945 Quick Reference Guide
How to Put a Call on Hold8961 Quick Reference Guide
How to Forward CallsIP Phone 8961 Call, VoiceMail, Password
How to Transfer a CallModel 6945 CheatSheet
How to Conference a CallModel 8961 CheatSheet
Setting Up VoiceMail
Accessing VoiceMail

IP Phones at UM (models 8945 and 8961)


Getting StartedStudent Guide to Using Kaltura on Blackboard

Getting Started with Kaltura Webinar (recording)

Using Kaltura Capture


Requesting a new list (LISTSERV) via LISTS.MAINE.EDUJoining (subscribing to) a ListGoogle Group or Listserv?
New List Owners InstructionsList Owner ResponsibilitiesList Management in 3 Easy Steps
Bulk Subscriber Management ProcessForm for LIST request

IT Lunch&Learn 2018 Sessions  Schedule and Descriptions      Google Calendar Link

MaineStreet: visit Strategic Procurement's Webinar Channel

                       Strategic Procurement's This Week's webinars

Image result for it training

Customizing MaineStreet

Excel Downloads workarounds

Queries (CS, FIN, HR)
Campus SolutionsCampus Solutions

Entering Grades

Activity Guides

Related Content

Peoplesoft Printing

ConcurIntroduction to Concur for Staff

Essentials for Shoppers

Introduction to MaineStreet MarketPlace

Tips & Tricks in MarketPlace

Microsoft Office 2016: 

(print) What's new?        (video) Why You Should Upgrade to Office 2016

Add Accessibility Checker to the Quick Access ToolBar

Add Accessibility Checker to the Ribbon

Microsoft Office 2013:  Word, Excel, PowerPoint, Access, MailMerge, Table Tricks & Tips, Integrating Office Files

LearnIT ProjectsWordA


SnipITsMSWord: Table Tricks & Tips

MS MailMerge & Google MailMerge
LearnIT ProjectsExcelA


LearnIT ProjectIntegrating Office
LearnIT ProjectsPowerPointA


Microsoft Office 2013 Overview (Panopto)
Microsoft Office Word 2013 (Panopto)

Microsoft Office 365: Getting Started

Perceptive Content (see Image Now)

PowerPoint in ZOOM – see ZOOM

Printers Canon


Service Catalog  UMS IT Services

Tempest:  Connecting to UMS Wireless Network (Tempest)
UMS Academy   **Jan 2018** This is now a part of UMS Academy, and  is accessed from the Launchpad of the portal (  
Note: this site utililzes 3rd party cookies, which must be enabled in your browser to afford a seamless use.  See Cookies (above).

USM VoiceMail

WebCMS User Documentation

Wifi:  see Tempest or Eduroam

Windows 7:  Windows 7 Desktop Overview   Windows 7 Start Menu Overview   Windows 7 Taskbar Overview

Windows 10:  Differences between Win 7 and Win 10 for the New User

Find my file storageStart Menu featuresFind Printers and DevicesSet up a screen saver
Change my wallpaperChange my display settingsUninstall a programInstall printers
Input a copier codeChange my power optionsConnect to a projectorSoftware Center (install apps)

Windows Presentation Mode Presentation Mode

UTSC:  University Tech Support Center Home Page


UMS Resources pageGetting StartedZoom Video TutorialsUsing PowerPoint in a ZOOM mtgGetting Started with ZOOM webinar (recordings)
(from Aug 7, 2018)
(from Aug 23, 2018)
(from Sept 12, 2018)

Image result for it trainingContact